Launch your career in a fast moving retail environment and learn new skills to prepare you for a rewarding career. The Apprenticeship in Customer Service comprises of:
- A Vocational Course
- Functional Skills in Maths, English & ICT (if needed)
- Employee Rights and Responsibilities (ERR)
- Personal Learning and Thinking Skills
Programme Information:
Intermediate Apprenticeship
Duration: Minimum 12 months
Vocational Course: QCF Level 2 Diploma in Customer Service
Functional Skills: Level 1 or GCSE Equivalent
Mode of Learning: Workplace / Classroom
ERR: Level 2 Award in Employee Rights and Responsibilities
Advanced Apprenticeship
Duration: Minimum 12 months
Vocational Course: QCF Level 3 Diploma in Customer Service
Functional Skills: Level 2 or GCSE Equivalent
Mode of Learning: Workplace / Classroom
ERR: Level 2 Award in Employee Rights and Responsibilities
*All Apprenticeship Programmes are subject to Framework changes
Entry requirements:
Intended for Apprentices aged 16 -23 who are permanently resident in the UK, there are no other formal entry requirements for these programmes. Please speak to one of our Advisers for more detail.
For more information:
Email: info@apexskillstraining.co.uk
Tel: 020 89118210, 020 3500 1330